The terms that govern LuxeHG services and messaging

1. Who these terms are with

These terms are an agreement between you and LuxeHG LLC, a limited liability company providing short-term rental co-hosting and compliance management services in Georgia and Florida. Throughout this document, “LuxeHG,” “we,” and “us” mean LuxeHG LLC.

“You” means whoever is reading and acting on these terms — a property owner engaging our services, a cleaner or vendor enrolled in our messaging program, a local agent who responds on site, or a visitor to this website.

Where you have signed a separate written services agreement with LuxeHG, that agreement controls if it conflicts with anything here. These terms fill the gaps it does not address.

2. Services we provide

LuxeHG offers two service tiers, described on the services page:

• Compliance Guard — tracking of short-term rental registration, licensing, lodging and excise tax filings, inspection deadlines, and advertising requirements for the jurisdictions where your property operates, with reminders issued ahead of each deadline.
• Full Co-Hosting — day-to-day operation of the property, including guest communication, turnover coordination, maintenance dispatch, escalation handling, and the compliance work described above.

The exact scope for any property is set in your services agreement. Nothing on this website constitutes an offer to perform work beyond what that agreement describes.

Response targets published on this site describe how our escalation process is designed to operate. They are operational commitments to acknowledge and dispatch, not guarantees of a particular outcome, repair time, or third-party vendor performance.

3. What we are not

This section matters. Please read it.

We are not a licensed real estate broker and we do not perform activities requiring a real estate license. We do not lease or rent property on an owner’s behalf in a capacity requiring licensure, negotiate leases, or hold funds in a brokerage trust account.

We are not a law firm and do not provide legal advice. Compliance tracking means we monitor published deadlines and requirements and tell you about them. It does not mean we render a legal opinion on whether your property is lawfully operating, whether a given ordinance applies to you, or how a jurisdiction will interpret its own rules.

We are not accountants and do not provide tax advice. We may track filing deadlines for lodging, occupancy, and excise taxes and remind you of them. Calculating, filing, and paying those taxes remains your obligation unless your services agreement expressly assigns it to us.

We are not an insurer. Maintaining appropriate property, liability, and loss-of-income coverage is your responsibility.

Regulations governing short-term rentals change frequently and vary by county and municipality. We make reasonable efforts to keep our compliance data current, but you remain responsible for your property’s legal operation. Consult a licensed attorney or accountant in the relevant jurisdiction for advice specific to your situation.

4. Text message program terms

These terms govern the LuxeHG operational text message program. Enrollment happens on the SMS enrollment page or through equivalent written consent in a service agreement.

• Program description. LuxeHG LLC operational alerts — maintenance tickets, turnover assignments, escalations, owner approvals, and property status.
• This is not a marketing program. We do not send promotional or advertising messages through it.
• Message frequency varies. Volume depends on ticket activity, turnovers, and escalations at the properties you are assigned to.
• Message and data rates may apply. Any charges come from your mobile carrier, not from LuxeHG.
• Reply STOP to any message to end all further messages to that number. You will receive one confirmation, then nothing further.
• Reply HELP for program information and contact details, or email sales@luxehg.com.
• Mobile numbers and SMS consent are never shared or sold to third parties or affiliates for their marketing purposes.
• Carriers are not liable for delayed or undelivered messages.
• Consent is not a condition of any purchase, contract, or continued work with LuxeHG. Opting out does not end your working relationship; we will reach you by email or phone instead.
• Enrollment is limited to people with an existing business relationship with LuxeHG. We do not purchase, rent, or import phone number lists.

You confirm that any number you enroll is one you control and are authorized to enroll. If a number changes hands, tell us so we can remove it.

How this information is collected, used, and retained is described in our privacy policy.

5. Owner authorization and spend limits

Property owners set a standing spend limit — the amount LuxeHG may authorize for a single maintenance or remediation item without asking first. Below that limit we act to protect the guest stay and the property. At or above it we request approval before spending.

Where a situation threatens guest safety or presents a risk of imminent property damage, we may exceed the limit to the minimum extent necessary and will notify you as soon as practical. You remain responsible for the cost of that work.

Third-party vendors, cleaners, and trades are engaged on your behalf. LuxeHG coordinates and dispatches them; we do not warrant their work and are not the guarantor of their performance.

6. Your responsibilities

• Give us accurate, current property, licensing, and contact information, and tell us when it changes.
• Hold and maintain the registrations, licenses, permits, and insurance your jurisdiction requires.
• Provide access — keys, codes, utility accounts, and platform credentials — sufficient for us to perform the agreed work.
• Pay vendor, repair, supply, and tax costs incurred on your property.
• Respond to approval requests within a reasonable time. Delay in responding may extend a guest issue or a compliance deadline, and we are not responsible for outcomes caused by that delay.

7. Fees and billing

Compliance Guard is billed as a flat monthly fee per property. Full Co-Hosting is quoted per property. Current pricing appears on the services page and is confirmed in your services agreement.

Fees are billed monthly in advance unless your agreement says otherwise. Vendor, repair, supply, licensing, and tax costs are passed through separately at cost. Website pricing is subject to change; the pricing in a signed agreement governs for its term.

8. Acceptable use

Do not use this website or our messaging program to send unlawful, harassing, deceptive, or infringing content; to attempt unauthorized access to our systems or accounts; to enroll a number you do not control; or to submit information you know to be false.

We may suspend access or remove a number from the messaging program for conduct that violates this section.

9. Term and termination

Service term, notice period, and termination rights are set in your services agreement. Absent one, either party may end the relationship on thirty days’ written notice.

On termination we will return property credentials and hand over compliance records in our possession. Fees earned and costs incurred before termination remain payable. You may leave the messaging program at any time by replying STOP, independent of the service relationship.

10. Disclaimers and liability

Services are provided on a reasonable-efforts basis. We do not warrant uninterrupted availability of this website, of the messaging program, or of the third-party platforms we operate through, including booking channels, property management systems, and telecommunications carriers.

To the maximum extent permitted by law, LuxeHG is not liable for indirect, incidental, consequential, special, or punitive damages, including lost bookings, lost revenue, or lost profits.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the services is limited to the total service fees you paid to LuxeHG in the three months preceding the event giving rise to the claim.

Nothing in this section limits liability that cannot be limited under applicable law.

11. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Where a dispute concerns a specific property, the substantive law and ordinances of that property’s jurisdiction apply to questions of compliance with local requirements.

12. Changes to these terms

We may update these terms as the service, the law, or carrier requirements change. The revision date at the top of this page reflects the most recent update. Material changes affecting an active service relationship will be communicated directly. Continued use of the website or the messaging program after a change means you accept the revised terms.

13. Contact

Questions about these terms, our services, or the messaging program:

LuxeHG LLC
sales@luxehg.com
luxehg.com