Inquiry privacy policy

What we collect

Your name, email, phone number (optional) and message. From guests: requested dates, number of guests and the property you asked about. From property owners: the property’s address, county, type and size, listing links, license or registration status, current management and the service you are interested in. From the discount sign-up on our property pages: your name and email, used to send your discount code. If you check either text and call box, we also keep a record of that consent: which boxes you checked, the wording shown, and the date, time, page and IP address of the submission. Guest bookings and payments are handled by our booking platform, Lodgify, under its own privacy policy.

This covers people who contact us through inquiry forms on luxehg.com: guests and prospective guests, and property owners asking about our services. It is separate from, and does not change, LuxeHG’s operational alert program for enrolled vendors and property owners, which is not used for marketing.

How we use it

To answer your inquiry, prepare a property review or quote, and manage any booking or service agreement. If you opted in, to text and call you as described in our Messaging Terms: about your inquiry if you checked the inquiry box, and with offers only if you also checked the marketing box (guests: offers for stays at properties we manage; property owners: offers for our property management and compliance services). We may also email you; marketing emails include an unsubscribe link.

Sharing

Mobile numbers and text messaging consent are never shared with or sold to third parties or affiliates for their marketing purposes. We do not sell personal information. Service providers that run our website, forms, CRM, messaging, email and bookings process it only on our behalf, and we may disclose information where the law requires.

Cookies and tracking

Our website does not set its own cookies and does not use analytics cookies, advertising cookies or tracking pixels. It saves one small setting in your browser (local storage) so the discount pop-up remembers whether you closed it or signed up; it contains no personal information, and you can clear it in your browser settings. Like most websites, our hosting provider (Netlify) and our font provider (Fontshare) receive basic technical information, such as your IP address and browser type, when a page loads. If you click through to book, our booking platform, Lodgify, uses its own cookies under its own privacy policy.

Your choices

Reply STOP to any text to stop texts and automated calls, or tell us during a call or by email. You can ask us to access, correct or delete your information by emailing us. We keep opt-out records so we don’t contact a number that opted out, and other records only as long as needed for the inquiry, any booking or service agreement, and our legal obligations. Our forms are for adults; we don’t knowingly collect information from anyone under 18.

Contact

Luxe Hospitality Group LLC · 2881 E Oakland Park Blvd, Ste 430, Fort Lauderdale, FL 33306
sales@luxehg.com · (706) 784-7959